Banyan Tree’s management approach extends beyond the service chain, to enhance well-being through diversity, satisfaction, health, safety, and welfare. Empowering associates via a sustainable workplace is the first step to external engagement and development of sustainable and resilient communities.
Associate satisfaction is measured biannually through a formal survey as part of our commitment to improve communication and to uphold responsibility to associate well-being. These surveys help understand associate perceptions of the work environment, determine what is being done well and what needs to be improved, and develop action plans to make Banyan Tree a better place to work.
The associate satisfaction survey comprises of 60 questions addressing communication, empowerment, leadership, rewards and benefits, team work, commitment, motivation, career development, fairness, performance management, and supervision. Action plans are developed for the five lowest satisfaction scores or any that fall below 80%.